Booking an Airport Pickup for an Older Parent or Relative

When a parent or relative is flying in on their own, the arrival can be the most stressful part of the trip for everyone. That is especially true when you cannot be at the airport yourself. A pre-booked car helps most when the reservation has the right details, and when you know who is responsible for each step.

Who handles what

Two different services are involved, and it helps to keep them apart.

• The airline handles help inside the airport. U.S. airlines must provide wheelchair and other assistance through the airport when it is requested. Ask for it when booking the flight, and confirm it before travel. The U.S. Department of Transportation explains what airlines must provide.
• Security screening support is a separate request. TSA Cares takes requests before travel for passengers who need help at the checkpoint.
• The car reservation covers the trip from the airport to the door. Put anything the chauffeur should know on the booking.

What to put on the reservation

• The flight number. Every PBI Limos airport reservation includes live flight tracking, and the pickup adjusts to an early or late arrival at no extra charge. That depends on the right flight number.
• The traveler's own mobile number, plus yours as the person who booked, so the chauffeur and dispatch can reach either of you.
• The exact drop-off address, including the gate code, building or unit, and who will be there to meet them.
• Anything that affects the vehicle. A folding wheelchair, walker or extra bags take space. Mention them so the right vehicle class is booked; the fleet page lists capacities.
• Anything the chauffeur should know, for example that the traveler may need extra time, or does not use text messages. Ask dispatch what can be arranged, and confirm it before the day.

Allow for a slower exit

Getting from the gate to the curb with assistance often takes longer than for other passengers. Airport arrivals include a 30-minute complimentary grace period after the posted arrival, and waiting and parking charges begin one hour after the flight arrives. Knowing that in advance means nobody has to rush. The full terms are on the booking FAQ.

Before the day

• Book ahead. PBI Limos recommends at least 24 hours for airport transfers.
• Check the confirmation: flight number, date, airport and drop-off address.
• Give the traveler a short note with the dispatch number, +1-561-667-9120, answered 24/7.
• If the flight is changed or cancelled, send the new details straight away. Our flight delay guide explains why.

Landing at Palm Beach? The Palm Beach International pickup page explains how airport pickups work there. For Fort Lauderdale or Miami arrivals, see airport transfers.