Flight Delayed? Planning Around a Pre-Booked Airport Car Service

A delay is rarely the problem on its own. The trouble starts when the person meeting you is working from old information. If you have pre-booked a car, most of the planning comes down to one question: does the car service know what you know?

A plain delay on the same flight

If your flight is simply running late, you usually do not need to do anything. Every PBI Limos airport reservation includes live flight tracking, and the pickup adjusts to an early or delayed arrival at no extra charge. That only works because the reservation holds your flight number, so check that the confirmation shows the right airline and number before you leave home.

Airport arrivals include a 30-minute complimentary grace period after the posted arrival. Waiting-time and parking terms after that are set out in the booking FAQ and your reservation; read them once at booking rather than at the baggage carousel.

You have been rebooked onto a different flight

This is the case flight tracking cannot fix. A missed connection or a cancellation usually puts you on a new flight with a new number, and tracking follows the flight that was booked, not you. As soon as the airline confirms the new flight, send the new airline, flight number and arrival time so the reservation can be updated. If it is late at night, call rather than email: dispatch is reachable 24/7 at +1-561-667-9120.

The same applies if you are now landing at a different airport. A pickup booked for Palm Beach International does not move to Fort Lauderdale or Miami by itself; say so explicitly and confirm the new pickup before you board.

Your flight is cancelled and you are not travelling today

Cancel the car as early as you can. PBI Limos' published terms allow sedan and SUV reservations to be cancelled up to 3 hours before pickup at no charge; Sprinter and specialty vehicles need 24 hours' notice. On a same-day airline cancellation that difference matters, so check which vehicle class you booked.

Checking the delay yourself

The airline app is the best source for your own flight. For the wider picture, the FAA publishes current ground stops and delay programs by airport on its National Airspace System Status page. If the delay turns into a cancellation, the U.S. Department of Transportation's Airline Customer Service Dashboard shows what each large U.S. airline commits to provide when a delay or cancellation is within its control.

A short checklist

• At booking: give the flight number, and check it on the confirmation.
• Delayed, same flight: nothing to send; the pickup follows the flight.
• New flight or new airport: send the new details straight away, and call if it is close to pickup time.
• Not travelling: cancel within the notice period for your vehicle class.

Arriving at PBI? The Palm Beach International pickup page explains where your chauffeur meets you and how drop-off addresses are handled.